Designing scalable enterprise workflow solutions that simplify operations, automate business processes, and deliver measurable business value.
From mechanical engineering to enterprise automation — a journey driven by curiosity, code, and the pursuit of operational excellence.
I'm a ServiceNow Developer with 2.8+ years of professional experience at L&T Technology Services, one of India's leading global engineering and R&D companies. My journey into enterprise workflow automation began after earning my degree in Mechanical Engineering — a background that gave me a unique analytical and systems-thinking approach to solving complex business problems.
I specialize in ITSM, Telecom Service Management (OMT), Flow Designer, Integration Hub, Service Portal, and enterprise integrations using REST, SOAP, and Kafka. I've delivered transformative automation solutions for global enterprises including Airbus and Cisco, impacting thousands of users across multiple regions.
I hold a ServiceNow Certified System Administrator (CSA) certification and have deep expertise in building end-to-end workflow automation, developing scalable integrations, and configuring robust ITSM ecosystems. I'm passionate about leveraging the ServiceNow platform to drive operational efficiency, reduce manual effort, and deliver measurable ROI.
Comprehensive expertise across the ServiceNow ecosystem and enterprise development landscape.
Delivering measurable business outcomes for global technology leaders through ServiceNow excellence.
Real-world implementations that transformed business operations for global enterprises.
End-to-end ITSM automation solution handling incident, problem, change, and knowledge management for a global aerospace leader.
Comprehensive Telecom Service Management solution with product catalog, order capture, and fulfillment automation for Airbus.
Real-time event streaming integration between ServiceNow and enterprise systems using Confluent Kafka for Airbus.
Bidirectional REST API integration between ServiceNow and Salesforce for unified enterprise data orchestration.
Intuitive self-service portal enabling employees to request IT services, track approvals, and access knowledge base resources.
Modern enterprise tools and platforms powering world-class automation solutions.
Industry-recognized certifications validating expertise across the ServiceNow ecosystem.
ServiceNow · Foundation Certification
ServiceNow · Automation Certification
ServiceNow · Integration Certification
ServiceNow · Conversational AI Certification
ServiceNow · AI Certification
ServiceNow · ML/AI Certification
Quantifiable results from enterprise ServiceNow implementations and workflow automation.
Enterprise-grade expertise combined with a relentless commitment to delivering business value.
Foundation in engineering principles that drive my systematic approach to problem-solving.
Vel Tech Rangarajan Dr. Sagunthala R&D Institute of Science and Technology, Chennai
A comprehensive overview of my professional journey, technical skills, and enterprise accomplishments.
Enterprise ServiceNow Developer · CSA Certified · 2.8+ Years of Experience
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